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PhonePe Customer Care Number

ALL INDIA NUMBER(S): 

Merchant Helpdesk

  • 080-6872-7777
  • 022-6872-7777

Customer Service:

  • +91 226 872 7374

Legal:

  • +91 124 678 9345

Website:  Official Website

Also Check Google Pay Customer Care Number

IVRS – 080-68727374 / 022-68727374

PhonePe Customer Care Number Email id

PhonePe Customer Care Number Important Links

Report Ethics Concerns

Call: 1800 102 1482
Email: [email protected] or [email protected]

Grievance Redressal

Level 1

Complaints Registration :

  • You can register your complaint with PhonePe Customer Support by clicking
    on the icon on the home page of the PhonePe App.
  • Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

  • Will try to resolve all your complaints/queries within 3 business days.
  • Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
  • Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
    to involvement of multiple agencies. 

Level 2

If you have not been satisfactorily resolved at Level 1.

  • Log in to PhonePe Support with your registered PhonePe number and report your issue.
  • Call customer support centre on 080-68727374.
  • Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance/Nodal officer –

Grievance/Nodal Officer

  • For PhonePe Private Limited
    Contact Name: Anuj Bhansali
    Email [email protected]
    Phone: 080-68727374 / 022-68727374
    Working hours: Mon-Fri 10:00 am to 7:00 pm
    Address- Ashford Park View,
    Site No – 9 Industrial Layout,
    Koramangala 3rd Block, 80 ft Road,
    Bangalore-560034, India.
  • Level 3 escalation email should contain the following information –
    • User’s name
    • Registered contact number
    • Ticket number of the complaint registered by Level 1
    • Details of why the resolutions provided at previous levels were deemed unsatisfactory
  • Resolution of Complaints
    • Will try to first response within 24 hours of receiving the complaint.
    • Try to resolve all Level 3 complaints within 3 business days.
    • For any delay in the resolution time will communicated to you.

Mailing Address

Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block,80 ft Road,
Bangalore-560034

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd. ),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

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