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Table of Contents
PhonePe Customer Care Number
- 1800 102 1482 (Ethics Helpline)
ALL INDIA NUMBER(S):
Merchant Helpdesk
- 080-6872-7777
- 022-6872-7777
Customer Service:
- +91 226 872 7374
Legal:
- +91 124 678 9345
Website: Official Website
Also Check Google Pay Customer Care Number
IVRS – 080-68727374 / 022-68727374
PhonePe Customer Care Number Email id
- [email protected] (Customer Support)
- [email protected] (Security related queries)
- [email protected] (Business Enquiry)
PhonePe Customer Care Number Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Phonepe Ethics
- Register your business on switch
- Pay By –
- Merchant Partners
Report Ethics Concerns
Call: 1800 102 1482
Email: [email protected] or [email protected]
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App. - Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 080-68727374.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance/Nodal officer –
Grievance/Nodal Officer
- For PhonePe Private Limited
Contact Name: Anuj Bhansali
Email [email protected]
Phone: 080-68727374 / 022-68727374
Working hours: Mon-Fri 10:00 am to 7:00 pm
Address- Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block, 80 ft Road,
Bangalore-560034, India. - Level 3 escalation email should contain the following information –
- User’s name
- Registered contact number
- Ticket number of the complaint registered by Level 1
- Details of why the resolutions provided at previous levels were deemed unsatisfactory
- Resolution of Complaints
- Will try to first response within 24 hours of receiving the complaint.
- Try to resolve all Level 3 complaints within 3 business days.
- For any delay in the resolution time will communicated to you.
Mailing Address
Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block,80 ft Road,
Bangalore-560034
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd. ),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
