You can call IRCTC Customer Care number at 139
0755-6610661
0755-4090600
You can choose from the language English and Hindi.
IRCTC Customer Care Number 139
If you calling at 139 number, then the following sequence will be beneficial for you.
- Dial 139
- When you will call you will hear welcome message both in English and Hindi.
- Then they will ask for language choice
- Choose Language
- Press 1 for English
- Press 2 for Hindi
- and Press 3 for Punjabi
- To talk directly to customer care press * after choosing the language.
Other Important Railway Numbers
| Railway Security | 182 |
| For Medical Emergency, Cleanliness | 138 |
| For PNR Status, Departure, Arrival | SMS Help to 139 |
| Catering Complaint | 1800 111 321 |
| Women’s Helpline | 1091 |
| Child Helpline | 1098 |
| Train Accident Information Helpline | 1072 |
| Corruption Related Vigilance Helpline | 155210 |
| Complains and suggestions through SMS | 9717630982 |
Contact IRCTC via Email
- For I-tickets/e-tickets send an email to [email protected]
- For Cancellation E-tickets, email to [email protected]
- Mumbai Suburban Season tickets: [email protected]
- For queries related to IRCTC SBI card account, kindly email at [email protected]
Clean My Coach Facility
Passengers can request the clean my coach facility by entering PNR number and mobile number in the website http://cleanmycoach.com/ or Passengers can send their requests as
SMS to 58888 or 9200003232
by typing
CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE
Let us see how this service actually works. Clean My Coach Application do forward the request to the mobile phone of the staff which will be on board or the concerned control office of the train directly. Also, The Railway Administration will simultaneously receive an intimation of this kind of requests for follow up.
Also Check BSNL Customer Care Number
Service Type available & their Code:
- C for Cleaning
- W for Watering of Coaches
- P for Disinfection / Pest Control
- B for Linen/Bedroll
- E for Train Lighting/AC
- R for Petty Repairs
| For Cleaning | PNR<Space> <10 digit PNR Number><C> |
| For Disinfection | PNR<Space> <10 digit PNR Number><P> |
| For Watering | PNR<Space> <10 digit PNR Number><W> |
| For Mech. Repair | PNR<Space> <10 digit PNR Number><R> |
| For Linen/Bed Roll | PNR<Space> <10 digit PNR Number><B> |
| For Electrical Repair | PNR<Space> <10 digit PNR Number><E> |
SMS Services
Charges are 3 Rs/sms.
| PNR Enquiry: | SMS “PNR <10-digit PNR number>” to 139 For example:PNR 1234567890 |
|---|---|
| Train Arrival and Departure Inquiry: | SMS “AD<Train number> < Station STD code>” For example:AD 12859022 |
| For Accommodation which is Available: | SMS ” SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***”to 139 For example:SEAT 12563 020611 0542 0571 SL G |
| Fare Enquiry: | SMS “FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***” to 139 For example:Fare 12561 020611 0542 0571 SL G |
| Train Time Table: | SMS “TIME<Train number> to 139 For example:TIME 14034 |
| Train Name/Number: | SMS “TN<Train Name> or TN< Train number>” to 139 For example: TN Kalka Shatabdi or TN 14034 |
IRCTC Office Address
Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.