You can call IRCTC Customer Care number at 139



You can choose from the language English and Hindi.

irctc customer care number
irctc customer care number

IRCTC Customer Care Number 139

If you calling at 139 number, then the following sequence will be beneficial for you.

  • Dial 139
  • When you will call you will hear welcome message both in English and Hindi.
  • Then they will ask for language choice
  • Choose Language
    • Press 1 for English
    • Press 2 for Hindi
    • and Press 3 for Punjabi
      • To talk directly to customer care press * after choosing the language.

Other Important Railway Numbers

Railway Security182
For Medical Emergency, Cleanliness138
For PNR Status, Departure, ArrivalSMS Help to 139
Catering Complaint1800 111 321
Women’s Helpline1091
Child Helpline1098
Train Accident Information Helpline1072
Corruption Related Vigilance Helpline155210
Complains and suggestions through SMS9717630982

Contact IRCTC via Email

Clean My Coach Facility

Passengers can request the clean my coach facility by entering PNR number and mobile number in the website or Passengers can send their requests as

SMS to 58888 or 9200003232
by typing
CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE

Let us see how this service actually works. Clean My Coach Application do forward the request to the mobile phone of the staff which will be on board or the concerned control office of the train directly. Also, The Railway Administration will simultaneously receive an intimation of this kind of requests for follow up.

Also Check BSNL Customer Care Number

Service Type available & their Code:

  • C for Cleaning
  • W for Watering of Coaches
  • P for Disinfection / Pest Control
  • B for Linen/Bedroll
  • E for Train Lighting/AC
  • R for Petty Repairs
For CleaningPNR<Space> <10 digit PNR Number><C>
For DisinfectionPNR<Space> <10 digit PNR Number><P>
For WateringPNR<Space> <10 digit PNR Number><W>
For Mech. RepairPNR<Space> <10 digit PNR Number><R>
For Linen/Bed RollPNR<Space> <10 digit PNR Number><B>
For Electrical RepairPNR<Space> <10 digit PNR Number><E>

SMS Services

Charges are 3 Rs/sms.

PNR Enquiry:SMS “PNR <10-digit PNR number>” to 139
For example:PNR 1234567890
Train Arrival and Departure Inquiry:SMS “AD<Train number> < Station STD code>”
For example:AD 12859022
For Accommodation which is Available:SMS ” SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***”to 139
For example:SEAT 12563 020611 0542 0571 SL G
Fare Enquiry:SMS “FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***” to 139
For example:Fare 12561 020611 0542 0571 SL G
Train Time Table:SMS “TIME<Train number> to 139
For example:TIME 14034
Train Name/Number:SMS “TN<Train Name> or TN< Train number>” to 139
For example: TN Kalka Shatabdi or TN 14034

IRCTC Office Address

Registered Office / Corporate Office :

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.

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